ZapVox · multilingual customer support
Answer customers in other languages while you write in yours
Customers write in their own language. You read and reply in yours, and your message goes out translated in the same chat, on your WhatsApp number.
Connect your WhatsApp with a QR code and keep the same number.
Your number
Waiting for QRConnected
New chat
Who it's for
- Businesses with customers who speak another language
- Teams where not everyone speaks the customer's language
- Owners who get a lot of voice messages in another language
Translation in the same chat
Every message arrives translated and the original is kept. You reply in your language and check the preview before sending.
Carolina R.
Spanish to English
Translation
Hi! Do you have any openings for a cleaning this Friday morning?
Original: Hola, ¿tienen horario para una limpieza este viernes por la mañana?
Yes, we do, at 9 am. What's the address?
Sent in Spanish: Sí, tenemos a las 9. ¿Cuál es la dirección?
Perfect, please book it. It's at 1420 Oak Street.
Original: Perfecto, resérvelo. Es en 1420 Oak Street.
All set. See you Friday at 9 am!
Goes out as: ¡Listo! Nos vemos el viernes a las 9.
One chat, two languages
Your customer stays on WhatsApp and installs nothing. Your team answers in ZapVox, in its own language.
What your customer sees
¿Cuánto cuesta una limpieza profunda en una casa de 3 habitaciones?
Para 3 habitaciones son $220. Toma unas 4 horas.
Muy bien. ¿Pueden venir el martes a las 10?
Sí, queda reservado para el martes a las 10.
What your team sees
How much is a deep cleaning for a 3-bedroom house?
For 3 bedrooms it's $220. It takes about 4 hours.
Great. Can you come on Tuesday at 10?
Yes, you're booked for Tuesday at 10.
Illustrative example
- You check before it goes out
- The translation shows up in a preview you can edit.
- Numbers stay the same
- Prices, times and phone numbers go through a check in the translation.
- The original is kept
- Every message keeps the text the person wrote.
How it works
Connect your WhatsApp
Generate the QR code and scan it with the phone on the number you answer from. New chats show up in ZapVox.
Pick your team's language
English, Spanish or Portuguese. Each customer's language is detected for you, and you can change it in the chat.
Answer
Read the translation, write in your language and check the preview before sending.
Everything your team needs to answer
- A shared team inbox
- Chats from your numbers in one place, with an owner and filters for unread, mine and unassigned.
- Translated voice messages
- Voice messages transcribed and translated, deducted from your plan minutes.
- Team roles
- Owner, supervisor and agent. Each person sees only the numbers you give them.
- Tags
- Organize chats and contacts by name and color.
- Group posts
- Schedule text, images and links to up to 10 groups, with up to 3 variations.
- App and alerts
- Install it on your phone or computer and get alerts for new messages and disconnected numbers.
Want it to answer on its own?
If your business has a Nevox agent, it replies in the customer's language and hands the chat to your team when needed.
Rules that protect your number
The QR code connection is not an official WhatsApp connection. These rules reduce the risk of your number being blocked, but they do not remove it.
- No blasts to contacts: scheduled sending is for groups only
- At most 1 message per group per day
- Up to 10 groups per post
- 45 to 180 seconds between one group and the next
ZapVox plans
Every plan includes unlimited text translation. What changes is how much audio, how many numbers and how many people.
Start
For solo owners
$14.90/mo
Billed monthly
$13.41/mo
$40.23 every quarter
$8.94/mo
$107.28 on your first payment, renews at $134.10
40% OFF yearly · 500 spots left
- 100 audio minutes per month
- 1 number to answer from
- 2 people on your team
- Unlimited text translation
- Tags
Schedule automatic group posts
Pro
For small teams
$24.90/mo
Billed monthly
$22.41/mo
$67.23 every quarter
$18.68/mo
$224.10 per year
- 250 audio minutes per month
- 2 numbers to answer from
- 5 people on your team
- Unlimited text translation
- Tags
Schedule automatic group posts
Business
For teams that live on voice messages
$34.90/mo
Billed monthly
$31.41/mo
$94.23 every quarter
$26.18/mo
$314.10 per year
- 400 audio minutes per month
- 5 numbers to answer from
- 10 people on your team
- Unlimited text translation
- Tags
Schedule automatic group posts
Need more? 30 minutes for $5.90, no expiry. Secure payment. Cancel anytime.
Questions people ask
Does ZapVox translate live calls?
No. It translates text and voice messages inside the chat. Calls do not go through ZapVox.
Do I need a new number?
No. You connect the number you already use by scanning a QR code with its phone.
Can my number get blocked?
Yes. The QR code connection is not official, so there is a risk of blocking. ZapVox does not send blasts to contacts and limits group sending to 1 message per day in each group, which reduces the risk but does not remove it.
Is ZapVox part of WhatsApp?
No. ZapVox is a Nevox product with no connection to WhatsApp or Meta.
What are audio minutes?
Each translated voice message, received or sent, takes its length from your plan. Text uses no minutes. Your allowance renews every month.
What if I run out of minutes?
You can buy extra minutes, which never expire, or turn on auto top-up with a cap you set.
Can I cancel?
Yes, anytime. Your plan stays active until the end of the paid period.