AI phone answering
AI Phone Answering for Auto Repair Shops
Your phone rings while you are under a hood. Customers want to know if the car is ready, what an oil change costs, or whether you do brakes. nevox.ai picks up those calls, answers from what you tell it, and books drop-offs. It introduces itself as your virtual assistant, so callers know who they are talking to from the first second.
Try my AI receptionist nowNo password, no credit card to try it.
Hey, need brakes looked at on my Civic
Sure! What year, and are you hearing squeaking or grinding?
2018, grinding
Let's get it checked soon. The brake inspection is on our price list. Can you drop it off tomorrow at 8:00 AM?
What's slowing you down
- Customers calling to ask if their car is ready
- Service requests arriving at night and waiting until morning
- Estimates that need the car in the bay
How it works
- 1
Turn on voice and get a local phone number for your business.
- 2
The agent answers with the same knowledge it uses for texts.
- 3
Calls that need you are transferred to your cell or flagged with the reason.
What changes
- No more missed calls while you're on a job
- Upfront with callers: the default greeting says it is a virtual assistant
- Same prices and rules as your other channels
What the agent handles on the phone
Calls come in all day at an auto repair shop, and most of them repeat. How much is an oil change? Do you do brakes? Is my car ready? Can I drop it off tomorrow morning? The agent answers in seconds, using your website and the answers you add, and never makes up prices or hours.
When the call is a real service request, it asks the questions you would ask: year, make and model, what the car is doing, and when they can drop it off. Then it books the appointment.
Some calls need you. A car broken down on the road or a dispute over an estimate gets transferred to your cell or flagged with the reason, so you pick up knowing what it is about.
It runs 24/7, so requests that arrive at night are not waiting until morning.
Setting it up
Turn on voice and get a local phone number for your business. The agent answers with the same knowledge it uses for texts, so you are not building a second script. Prices, hours and rules stay consistent across SMS, phone, website chat, email and WhatsApp.
The default greeting says it is a virtual assistant. That is on purpose. Callers know what they are dealing with and you are not explaining it later.
You decide the limits. The agent never invents information, never asks for card numbers, passwords or documents, and never talks about topics you have ruled out. Estimates that need the car in the bay stay estimates that need the car in the bay. The agent books the visit instead of guessing a number over the phone.
Questions it asks to qualify leads
- Year, make and model?
- What's the car doing?
- When can you drop it off?
When it hands off to you
- Car broken down on the road
- Disputes over an estimate
What the agent does
- Replies in seconds, 24/7.
- Answers questions from your website and the answers you add.
- Asks qualifying questions and books appointments or visits.
- Hands the conversation to you when it needs a human.
What it never does
- Make up prices, hours or information.
- Ask for card numbers, passwords or documents.
- Give medical, legal or financial advice.
- Talk about topics you've ruled out.
How to get started
- 1Tell us about your business
Paste your website or answer a few questions: industry, city, services and hours.
- 2Chat with your receptionist
The AI builds your agent and you test it like a customer would: prices, hours and booking.
- 3Go live
Pick a plan and connect your channels. 30-day money-back guarantee.
Channels
- SMS
- Phone
- Website chat
Plans
- 1 agent
- WhatsApp, web and email (Instagram coming soon)
- ~200 conversations/mo
- Team instructions
- 3 agents
- Every channel (Instagram coming soon)
- ~500 conversations/mo
- 300 SMS/mo
- 5 agents
- Every channel (Instagram coming soon)
- ~1,200 conversations/mo
- 600 SMS/mo
30-day money-back guarantee on every plan. No contracts.
FAQ
Can it quote a repair over the phone?
Only what you have told it. If a price depends on seeing the car, the agent says so and books a drop-off instead of guessing. It never makes up prices, hours or information.
What happens if someone is broken down on the road?
That is a handoff. The agent transfers the call to your cell or flags it with the reason, so you know what you are walking into before you answer. Same for disputes over an estimate.
Do callers know it is not a person?
Yes. The default greeting says it is a virtual assistant. You stay upfront with callers from the first second, and nobody feels misled later in the conversation.
When does the agent hand off to the shop owner?
In situations like "car broken down on the road" or "disputes over an estimate", the AI doesn't handle it alone. The conversation comes to you along with the reason.
Does it tell callers it's an AI?
The default greeting says it's a virtual assistant, and you can edit it. Then it answers questions and books like your front desk would.
Do I need a credit card to try it?
No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.
Can the AI make up a price?
No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.
How does the guarantee work?
Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.
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AI Phone Answering for Auto Repair Shops
Try my AI receptionist nowNo password, no credit card to try it.