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AI Appointment Booking for Auto Repair Shops

Your bay is full, the phone keeps ringing, and someone wants to know if their car is ready. nevox.ai answers for you. It picks up calls, texts, website chat, email and WhatsApp, answers common service questions, asks what the car is doing, and books the drop-off on an open slot. No typing from you.

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Silva Auto Careonline

Hey, need brakes looked at on my Civic

Sure! What year, and are you hearing squeaking or grinding?

2018, grinding

Let's get it checked soon. The brake inspection is on our price list. Can you drop it off tomorrow at 8:00 AM?

Answered by nevox.ai · Sample conversation. Prices and times always come from the price list and calendar you set up.

What's slowing you down

  • Customers calling to ask if their car is ready
  • Service requests arriving at night and waiting until morning
  • Estimates that need the car in the bay

How it works

  1. 1

    Tell it your hours and how long each service takes.

  2. 2

    It only offers open slots and confirms with the customer.

  3. 3

    It sends reminders and handles reschedules when customers ask.

What changes

  • Fewer no-shows with automatic reminders
  • Your calendar fills at any hour
  • Reschedules without the back-and-forth

How booking works

You tell nevox.ai your hours and how long each service takes. An oil change is not a brake job, and the calendar should know the difference.

From there, the agent only offers slots you actually have open. A customer texts at 9pm asking about brakes, gets an answer pulled from your website and the answers you add, picks a drop-off time, and leaves with a confirmed booking. The agent asks the basics first: year, make and model, what the car is doing, and when they can drop it off. So the ticket is already half written before the car arrives.

It sends reminders before the appointment and handles reschedules when customers ask, without the back-and-forth of phone tag.

What it answers and when it stops

Most calls to a shop are the same four questions. How much is an oil change. Do you do brakes. Is my car ready. Can I drop it off tomorrow morning. nevox.ai replies in seconds, 24/7, using your website and the answers you load in.

It never makes up prices, hours or information. If an estimate needs the car in the bay, it says so and books the inspection instead of guessing a number.

Some conversations belong to you. A car broken down on the road, or a dispute over an estimate, gets handed to a human right away. The agent also never asks for card numbers, passwords or documents, and stays off topics you rule out.

Questions it asks to qualify leads

  • Year, make and model?
  • What's the car doing?
  • When can you drop it off?

When it hands off to you

  • Car broken down on the road
  • Disputes over an estimate

What the agent does

  • Replies in seconds, 24/7.
  • Answers questions from your website and the answers you add.
  • Asks qualifying questions and books appointments or visits.
  • Hands the conversation to you when it needs a human.

What it never does

  • Make up prices, hours or information.
  • Ask for card numbers, passwords or documents.
  • Give medical, legal or financial advice.
  • Talk about topics you've ruled out.

How to get started

  1. 1
    Tell us about your business

    Paste your website or answer a few questions: industry, city, services and hours.

  2. 2
    Chat with your receptionist

    The AI builds your agent and you test it like a customer would: prices, hours and booking.

  3. 3
    Go live

    Pick a plan and connect your channels. 30-day money-back guarantee.

Channels

  • SMS
  • Phone
  • Website chat
  • Email
  • WhatsApp

Plans

30-day money-back guarantee on every plan. No contracts.

FAQ

Can it stop people from booking a two-hour job in a 30-minute slot?

Yes. You set how long each service takes. The agent matches the request to the right block of time and only offers slots that fit, so your schedule stays realistic.

What happens when someone asks what a repair will cost?

It shares only what you have given it. If the job needs a look in the bay before you can quote it, the agent explains that and books the drop-off instead of inventing a price.

Where does it talk to customers?

SMS, phone, website chat, email and WhatsApp. Service requests that come in overnight get an answer in seconds instead of waiting until you open the doors.

When does the agent hand off to the shop owner?

In situations like "car broken down on the road" or "disputes over an estimate", the AI doesn't handle it alone. The conversation comes to you along with the reason.

Can it double-book a slot?

No. It only offers open slots from the calendar you set up and respects how long each service takes.

Do I need a credit card to try it?

No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.

Can the AI make up a price?

No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.

How does the guarantee work?

Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.

Related

AI Appointment Booking for Auto Repair Shops

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No password, no credit card to try it.