AI phone answering
AI Phone Answering for HVAC Companies
Heat waves and cold snaps turn your phone into a fire alarm. You are on a roof or in a crawlspace, and the calls keep coming. nevox.ai picks up for your HVAC company, answers questions, asks what kind of system the caller has, and books the appointment. It introduces itself as your virtual assistant from the first hello.
Try my AI receptionist nowNo password, no credit card to try it.
AC is blowing warm air, can someone come out?
Sorry about that! Is it a central system or a mini split?
Central
Got it. The diagnostic visit is on our price list. I have today at 5:00 PM or tomorrow at 8:00 AM.
What's slowing you down
- Call volume spiking on the hottest and coldest days
- Estimates that depend on system size and home layout
- Maintenance plans customers forget to renew
How it works
- 1
Turn on voice and get a local phone number for your business.
- 2
The agent answers with the same knowledge it uses for texts.
- 3
Calls that need you are transferred to your cell or flagged with the reason.
What changes
- No more missed calls while you're on a job
- Upfront with callers: the default greeting says it is a virtual assistant
- Same prices and rules as your other channels
What the agent handles on the phone
Callers ask the same things all season. My AC is blowing warm air, can you come out? Do you do furnace tune-ups? How much for a new mini split? Do you offer maintenance plans? The agent answers from your website and the answers you add, and it never makes up prices or hours.
Before booking, it qualifies. Repair, maintenance or new install? What type of system do you have? Is anyone at risk from the heat or cold right now? That tells you what to load on the truck and how fast to move.
Estimates that depend on system size and home layout do not get guessed. The agent collects the details and books the visit, or flags the call for you with the reason.
Setup and when you get the call
Turn on voice and get a local phone number for your business. The agent answers with the same knowledge it uses for texts, so your prices and rules stay the same across SMS, phone, website chat, email and WhatsApp. No separate script to maintain.
Some calls belong to a human. A gas smell or a carbon monoxide alarm goes straight to you. Warranty claims do too. Those are transferred to your cell or flagged with the reason, so nothing sits in a voicemail box until morning.
The rest keeps moving while you work. Peak-day call spikes get answered in seconds, 24/7. Maintenance plan questions get a real answer instead of a missed call, and renewals land on the calendar.
Questions it asks to qualify leads
- Repair, maintenance or new install?
- What type of system do you have?
- Is anyone at risk from the heat or cold right now?
When it hands off to you
- Gas smell or carbon monoxide alarm
- Warranty claims
What the agent does
- Replies in seconds, 24/7.
- Answers questions from your website and the answers you add.
- Asks qualifying questions and books appointments or visits.
- Hands the conversation to you when it needs a human.
What it never does
- Make up prices, hours or information.
- Ask for card numbers, passwords or documents.
- Give medical, legal or financial advice.
- Talk about topics you've ruled out.
How to get started
- 1Tell us about your business
Paste your website or answer a few questions: industry, city, services and hours.
- 2Chat with your receptionist
The AI builds your agent and you test it like a customer would: prices, hours and booking.
- 3Go live
Pick a plan and connect your channels. 30-day money-back guarantee.
Channels
- SMS
- Phone
- Website chat
Plans
- 1 agent
- WhatsApp, web and email (Instagram coming soon)
- ~200 conversations/mo
- Team instructions
- 3 agents
- Every channel (Instagram coming soon)
- ~500 conversations/mo
- 300 SMS/mo
- 5 agents
- Every channel (Instagram coming soon)
- ~1,200 conversations/mo
- 600 SMS/mo
30-day money-back guarantee on every plan. No contracts.
FAQ
Will callers know they are talking to a machine?
Yes. The default greeting says it is a virtual assistant. That is how the agent opens every call, so nobody feels misled before they book a repair or a tune-up.
What happens if someone reports a gas smell?
That call is handed to a human. Gas smells and carbon monoxide alarms are routed to you, transferred to your cell or flagged with the reason, instead of being handled as a routine booking.
Can it quote a new mini split?
It will not invent a price. Install estimates depend on system size and home layout, so the agent gives only the pricing you have provided, gathers the details, and books the visit or flags it for you.
When does the agent hand off to the HVAC owner?
In situations like "gas smell or carbon monoxide alarm" or "warranty claims", the AI doesn't handle it alone. The conversation comes to you along with the reason.
Does it tell callers it's an AI?
The default greeting says it's a virtual assistant, and you can edit it. Then it answers questions and books like your front desk would.
Do I need a credit card to try it?
No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.
Can the AI make up a price?
No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.
How does the guarantee work?
Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.
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AI Phone Answering for HVAC Companies
Try my AI receptionist nowNo password, no credit card to try it.