AI texting
AI Text Messaging for HVAC Companies
When the first heat wave hits, your phone and your inbox fill up at the same time. Texts pile up while you're on a roof or in a crawlspace. nevox.ai answers every text in seconds, handles the common questions and books appointments while you work. You see every conversation and step in whenever you want.
Try my AI receptionist nowNo password, no credit card to try it.
AC is blowing warm air, can someone come out?
Sorry about that! Is it a central system or a mini split?
Central
Got it. The diagnostic visit is on our price list. I have today at 5:00 PM or tomorrow at 8:00 AM.
What's slowing you down
- Call volume spiking on the hottest and coldest days
- Estimates that depend on system size and home layout
- Maintenance plans customers forget to renew
How it works
- 1
Get a dedicated business texting number for your agent in a few clicks.
- 2
Your agent learns your services, prices and hours by chatting with Vox.
- 3
It texts customers back and flags you when a conversation needs a human.
What changes
- No text goes unanswered
- Customers get a reply before they call your competitor
- You see every conversation and can jump in anytime
What your agent handles over text
Customers text things like "my AC is blowing warm air, can you come out?" or "do you do furnace tune-ups?" Your agent replies in seconds, 24/7, using your services, prices and hours. It answers from your website and the answers you add, and it never makes up a price or an availability window.
It also qualifies before it books. Is this a repair, maintenance or a new install? What type of system is in the home? Is anyone at risk from the heat or cold right now? Those answers decide how the appointment gets scheduled. If someone reports a gas smell or a carbon monoxide alarm, or asks about a warranty claim, the agent hands the conversation to you instead of guessing.
Set up in three steps
Get a dedicated business texting number for your agent in a few clicks. Your existing line keeps doing what it does.
Next, your agent learns your business by chatting with Vox. Tell it your service area, your system types, your pricing approach, your tune-up schedule and your maintenance plans. If you'd rather not quote a mini split over text, say so and the agent will route that to you.
Then it goes to work. It texts customers back, books visits and flags you when a conversation needs a human. Maintenance plan reminders and renewal questions get a reply instead of sitting unread. Beyond SMS, the same agent can cover phone, website chat, email and WhatsApp.
Questions it asks to qualify leads
- Repair, maintenance or new install?
- What type of system do you have?
- Is anyone at risk from the heat or cold right now?
When it hands off to you
- Gas smell or carbon monoxide alarm
- Warranty claims
What the agent does
- Replies in seconds, 24/7.
- Answers questions from your website and the answers you add.
- Asks qualifying questions and books appointments or visits.
- Hands the conversation to you when it needs a human.
What it never does
- Make up prices, hours or information.
- Ask for card numbers, passwords or documents.
- Give medical, legal or financial advice.
- Talk about topics you've ruled out.
How to get started
- 1Tell us about your business
Paste your website or answer a few questions: industry, city, services and hours.
- 2Chat with your receptionist
The AI builds your agent and you test it like a customer would: prices, hours and booking.
- 3Go live
Pick a plan and connect your channels. 30-day money-back guarantee.
Channels
- SMS
- Phone
- Website chat
Plans
- 1 agent
- WhatsApp, web and email (Instagram coming soon)
- ~200 conversations/mo
- Team instructions
- 3 agents
- Every channel (Instagram coming soon)
- ~500 conversations/mo
- 300 SMS/mo
- 5 agents
- Every channel (Instagram coming soon)
- ~1,200 conversations/mo
- 600 SMS/mo
30-day money-back guarantee on every plan. No contracts.
FAQ
Will it quote a price for a new system?
Only what you give it. The agent uses your prices and the answers you add, and it never invents numbers. If mini split pricing depends on a site visit, tell it that and it will book the visit instead of quoting.
What happens on a gas smell or CO alarm?
The agent hands the conversation to you. Those messages, along with warranty claims, are routed to a human rather than handled automatically. You get flagged so you can respond directly.
Can I see what it told my customers?
Yes. Every conversation is visible to you, and you can jump in at any point. If you want to take over a thread mid-conversation, you can.
When does the agent hand off to the HVAC owner?
In situations like "gas smell or carbon monoxide alarm" or "warranty claims", the AI doesn't handle it alone. The conversation comes to you along with the reason.
Do I need a new phone number?
Your agent texts from a dedicated business number you get in a few clicks, after a quick carrier registration.
Do I need a credit card to try it?
No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.
Can the AI make up a price?
No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.
How does the guarantee work?
Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.
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AI Text Messaging for HVAC Companies
Try my AI receptionist nowNo password, no credit card to try it.