After-hours answering
After-Hours Answering for HVAC Companies
A furnace quits at 11pm. An AC goes warm on a Sunday. Those calls don't wait for business hours, and the homeowner usually dials the next HVAC company on the list. Your nevox.ai agent answers in seconds, 24/7, asks the right questions and books the visit. People who reach out at night or on a holiday get an answer and a booked time.
Try my AI receptionist nowNo password, no credit card to try it.
AC is blowing warm air, can someone come out?
Sorry about that! Is it a central system or a mini split?
Central
Got it. The diagnostic visit is on our price list. I have today at 5:00 PM or tomorrow at 8:00 AM.
What's slowing you down
- Call volume spiking on the hottest and coldest days
- Estimates that depend on system size and home layout
- Maintenance plans customers forget to renew
How it works
- 1
Your agent stays on 24/7 on the channels you choose.
- 2
After hours it answers, qualifies and books.
- 3
In the morning you get a summary of what happened and what needs you.
What changes
- Late-night leads don't go to the competition
- You get your evenings back
- A clean summary waiting when you're back
What happens after you close
Your agent stays on 24/7 across the channels you choose: phone, SMS, website chat, email and WhatsApp. When a call or message comes in after hours, it answers, qualifies and books.
It asks the questions you'd ask. Repair, maintenance or new install? What type of system do you have? Is anyone at risk from the heat or cold right now? It replies to the common ones too, like whether you do furnace tune-ups or offer maintenance plans, using your website and the answers you add.
Some calls need you. A gas smell or a carbon monoxide alarm gets handed to a human right away. Same for warranty claims. You decide what counts as urgent and where it goes.
Your evenings back, your mornings organized
On the hottest and coldest days, call volume spikes and the phone keeps ringing long after the last truck is parked. Your agent takes that load so late-night leads don't go to the competition while you're asleep.
In the morning you get a summary of what happened overnight and what needs you. Who booked, what system they have, which conversations are waiting on a quote or a callback. You can also use it to follow up on maintenance plans customers forget to renew.
It never makes up prices, hours or availability. For a mini split install or any estimate that depends on system size and home layout, it collects the details and books the visit instead of guessing a number.
Questions it asks to qualify leads
- Repair, maintenance or new install?
- What type of system do you have?
- Is anyone at risk from the heat or cold right now?
When it hands off to you
- Gas smell or carbon monoxide alarm
- Warranty claims
What the agent does
- Replies in seconds, 24/7.
- Answers questions from your website and the answers you add.
- Asks qualifying questions and books appointments or visits.
- Hands the conversation to you when it needs a human.
What it never does
- Make up prices, hours or information.
- Ask for card numbers, passwords or documents.
- Give medical, legal or financial advice.
- Talk about topics you've ruled out.
How to get started
- 1Tell us about your business
Paste your website or answer a few questions: industry, city, services and hours.
- 2Chat with your receptionist
The AI builds your agent and you test it like a customer would: prices, hours and booking.
- 3Go live
Pick a plan and connect your channels. 30-day money-back guarantee.
Channels
- SMS
- Phone
- Website chat
Plans
- 1 agent
- WhatsApp, web and email (Instagram coming soon)
- ~200 conversations/mo
- Team instructions
- 3 agents
- Every channel (Instagram coming soon)
- ~500 conversations/mo
- 300 SMS/mo
- 5 agents
- Every channel (Instagram coming soon)
- ~1,200 conversations/mo
- 600 SMS/mo
30-day money-back guarantee on every plan. No contracts.
FAQ
Can it quote a new system over the phone?
No. Pricing depends on system size and home layout, and the agent never invents numbers. It gathers the details you need and books an estimate visit, so you walk in already knowing the situation.
What happens if someone reports a gas smell at 2am?
That's a handoff. Carbon monoxide alarms and gas smells go straight to a human on your rules, instead of being booked as a routine appointment. Warranty claims are handed off too.
Which channels does it cover after hours?
Phone, SMS, website chat, email and WhatsApp. You pick which ones it handles. It replies in seconds on each, 24/7, including Sundays and holidays.
When does the agent hand off to the HVAC owner?
In situations like "gas smell or carbon monoxide alarm" or "warranty claims", the AI doesn't handle it alone. The conversation comes to you along with the reason.
What happens to after-hours conversations?
The agent answers, qualifies and books. When you're back, the conversations that need you are flagged with the reason.
Do I need a credit card to try it?
No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.
Can the AI make up a price?
No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.
How does the guarantee work?
Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.
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After-Hours Answering for HVAC Companies
Try my AI receptionist nowNo password, no credit card to try it.