After-hours answering
After-Hours Answering for Dental Offices
Calls don't stop when your dental office closes. A patient with a chipped tooth texts at 11pm. Someone asks about cleaning costs on a Sunday. nevox.ai answers in seconds, 24/7, on SMS, phone, website chat, email and WhatsApp. It qualifies the caller, books the time, and leaves you a clean summary for the morning.
Try my AI receptionist nowNo password, no credit card to try it.
Hi, I need a cleaning. Taking new patients?
We are! Will you be using insurance or self-pay?
Self pay
I have Wednesday at 10:00 AM or Friday at 3:00 PM with Dr. Patel. Which works?
What's slowing you down
- Front desk juggling phones, texts and patients at the counter
- No-shows leaving chairs empty
- Insurance and cost questions eating staff time
How it works
- 1
Your agent stays on 24/7 on the channels you choose.
- 2
After hours it answers, qualifies and books.
- 3
In the morning you get a summary of what happened and what needs you.
What changes
- Late-night leads don't go to the competition
- You get your evenings back
- A clean summary waiting when you're back
What happens after you lock the door
Your agent stays on around the clock on the channels you choose. When someone reaches out at night, on a Sunday or on a holiday, it replies right away instead of sending them to voicemail.
It answers the usual questions using your website and the answers you add: do you take my insurance, how much is a cleaning without insurance, are there new patient openings, can I reschedule. Then it asks what you need to know. New or existing patient. Cleaning, exam or something else. Insurance or self-pay.
From there it books the appointment. In the morning you get a summary of what came in overnight and what still needs you, so nobody on your front desk spends the first hour replaying voicemails.
Limits you set, handoffs you control
Your agent never makes up prices, hours or information. If an answer isn't in your material, it doesn't guess. It won't ask for card numbers, passwords or documents, and it won't give medical advice.
Some conversations need a person. Severe pain or a dental emergency gets handed to you. So do questions about an ongoing treatment. You decide who gets pinged and how.
The rest is routine work your front desk already repeats all day: insurance questions, cost questions, reschedules, new patient openings. Handling that after hours means late-night leads don't drift to the office down the street, and your evenings stay yours.
Questions it asks to qualify leads
- New or existing patient?
- Cleaning, exam or something else?
- Insurance or self-pay?
When it hands off to you
- Severe pain or dental emergency
- Questions about an ongoing treatment
What the agent does
- Replies in seconds, 24/7.
- Answers questions from your website and the answers you add.
- Asks qualifying questions and books appointments or visits.
- Hands the conversation to you when it needs a human.
What it never does
- Make up prices, hours or information.
- Ask for card numbers, passwords or documents.
- Give medical, legal or financial advice.
- Talk about topics you've ruled out.
How to get started
- 1Tell us about your business
Paste your website or answer a few questions: industry, city, services and hours.
- 2Chat with your receptionist
The AI builds your agent and you test it like a customer would: prices, hours and booking.
- 3Go live
Pick a plan and connect your channels. 30-day money-back guarantee.
Channels
- SMS
- Phone
- Website chat
Plans
- 1 agent
- WhatsApp, web and email (Instagram coming soon)
- ~200 conversations/mo
- Team instructions
- 3 agents
- Every channel (Instagram coming soon)
- ~500 conversations/mo
- 300 SMS/mo
- 5 agents
- Every channel (Instagram coming soon)
- ~1,200 conversations/mo
- 600 SMS/mo
30-day money-back guarantee on every plan. No contracts.
FAQ
Will it book directly into our schedule?
Yes. Your agent asks the qualifying questions you set, then books the appointment or visit. You see everything in the morning summary, including conversations that still need a human on your side.
What if someone calls with real pain at 2am?
Severe pain and dental emergencies are handoff cases. The agent recognizes them and passes the conversation to you instead of trying to handle it. It never gives medical advice.
Can it quote prices for a cleaning?
Only what you give it. It answers from your website and the answers you add, and it never invents prices, hours or coverage details. If the information isn't there, it won't make something up.
When does the agent hand off to the practice owner?
In situations like "severe pain or dental emergency" or "questions about an ongoing treatment", the AI doesn't handle it alone. The conversation comes to you along with the reason.
What happens to after-hours conversations?
The agent answers, qualifies and books. When you're back, the conversations that need you are flagged with the reason.
Do I need a credit card to try it?
No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.
Can the AI make up a price?
No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.
How does the guarantee work?
Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.
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After-Hours Answering for Dental Offices
Try my AI receptionist nowNo password, no credit card to try it.