After-hours answering
After-Hours Answering for Med Spas
Your med spa closes, but the questions keep coming. Someone sees an ad at 11pm and asks what a HydraFacial costs. Someone else wants a consult on Sunday. Nevox answers in seconds, 24/7, on SMS, phone, website chat, email and WhatsApp. It qualifies the lead, books the consult, and leaves you a summary for the morning.
Try my AI receptionist nowNo password, no credit card to try it.
Hi, interested in laser hair removal for underarms
Great choice! Underarm sessions are on our price list, and the provider sets the number of sessions at a free consult. Want to book one?
Yes, Thursday?
Thursday I have 11:00 AM or 4:00 PM. Which works?
What's slowing you down
- Lots of price shopping and few consults booked
- Ad leads going cold over the weekend
- Front desk repeating the same treatment explanations all day
How it works
- 1
Your agent stays on 24/7 on the channels you choose.
- 2
After hours it answers, qualifies and books.
- 3
In the morning you get a summary of what happened and what needs you.
What changes
- Late-night leads don't go to the competition
- You get your evenings back
- A clean summary waiting when you're back
What happens after you lock up
Most med spa inquiries start with price shopping. How much is laser hair removal? How many sessions will I need? Does it hurt? If nobody replies until Tuesday morning, that lead is already talking to another spa.
Your agent answers those questions using your website and the answers you add. It never invents prices, hours or details. Then it moves the conversation forward: which treatment are you interested in, have you had it done before, what day works for a consult. If the answer fits your calendar, it books the time.
Medical or contraindication questions are not for an agent to answer. Neither are custom package requests. Those get handed to you, with the full conversation attached so you are not starting cold.
Evenings off, mornings organized
Setup is simple. You choose the channels you want covered, and your agent stays on 24/7. After hours it answers, qualifies and books. In the morning you get a summary of what happened overnight and what still needs a human.
That means weekend ad leads stop going cold. It also means your front desk is not repeating the same treatment explanation for the fifth time before lunch. The agent handles the repeat questions so your team can focus on the people in the room.
There are hard limits. Your agent never asks for card numbers, passwords or documents. It never gives medical advice. It never talks about topics you have ruled out. You decide what it covers and what gets passed to you.
Questions it asks to qualify leads
- Which treatment are you interested in?
- Have you had it done before?
- What day works for a consult?
When it hands off to you
- Any medical or contraindication question
- Custom package requests
What the agent does
- Replies in seconds, 24/7.
- Answers questions from your website and the answers you add.
- Asks qualifying questions and books appointments or visits.
- Hands the conversation to you when it needs a human.
What it never does
- Make up prices, hours or information.
- Ask for card numbers, passwords or documents.
- Give medical, legal or financial advice.
- Talk about topics you've ruled out.
How to get started
- 1Tell us about your business
Paste your website or answer a few questions: industry, city, services and hours.
- 2Chat with your receptionist
The AI builds your agent and you test it like a customer would: prices, hours and booking.
- 3Go live
Pick a plan and connect your channels. 30-day money-back guarantee.
Channels
- SMS
- Phone
- Website chat
Plans
- 1 agent
- WhatsApp, web and email (Instagram coming soon)
- ~200 conversations/mo
- Team instructions
- 3 agents
- Every channel (Instagram coming soon)
- ~500 conversations/mo
- 300 SMS/mo
- 5 agents
- Every channel (Instagram coming soon)
- ~1,200 conversations/mo
- 600 SMS/mo
30-day money-back guarantee on every plan. No contracts.
FAQ
Will it quote treatment prices on its own?
No. It only uses information from your website and the answers you add. If a price is not there, it does not guess. It asks a qualifying question or passes the conversation to you instead.
What happens with medical questions at midnight?
Anything medical or related to contraindications gets handed to you. The agent does not give medical advice. It collects the question and the context so you can respond when you are back.
Can it actually book the consult, not just take a message?
Yes. It asks which treatment you are interested in, whether you have had it before, and what day works, then books the consult time. You see it in the morning summary.
When does the agent hand off to the med spa owner?
In situations like "any medical or contraindication question" or "custom package requests", the AI doesn't handle it alone. The conversation comes to you along with the reason.
What happens to after-hours conversations?
The agent answers, qualifies and books. When you're back, the conversations that need you are flagged with the reason.
Do I need a credit card to try it?
No. You build and test your receptionist with no password and no card. You only pick a plan when you're ready to go live.
Can the AI make up a price?
No. It only repeats what's on your price list and never rounds. Anything not on the list becomes a booked estimate or consult.
How does the guarantee work?
Every plan has a 30-day money-back guarantee, and there's no contract. Cancel anytime.
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After-Hours Answering for Med Spas
Try my AI receptionist nowNo password, no credit card to try it.